SERVPRO of St. Augustine Employee Photos

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Benjamin Alcorn

Benjamin Alcorn is the General Manager of SERVPRO of St. Augustine. He has over 10 years of management experience. Benjamin studied business management, finance, and accounting at Michigan State University before moving to Jacksonville. With over 20 years in the hospitality industry, Benjamin brings expertise in customer service, team management, and process management to our SERVPRO franchises.

He completed SERVPRO Industries Inc.'s Franchise Ownership Training in 2016. Benjamin also holds the Institute of Inspection Cleaning and Restoration Certifications (IICRC) as both a Water Restoration Technician, and as a Commercial Drying Specialist.

Contact Benjamin by email at: benjamin@SERVPROmandarin.com, or by phone at 904-829-0665.

Benjamin is a Jacksonville Chamber of Commerce Trustee. He is a Board Member of the Downtown Council of the JaxChamber and serves on the 'Paw Prints Committee'.

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Lauren Braddock

Lauren Braddock is the Commercial Business Development Representative for SERVPRO of Jacksonville Beach/ Ponte Vedra and serves South Ponte Vedra Beach, Ponte Vedra, Ponte Vedra Beach, and Palm Valley in North East St. Johns County. Email Lauren at: laurenbraddock@SERVPROmandarin.com or call 904-829-0665 for complimentary safety analysis of your commercial structure. Learn how our ERP (Emergency Ready Profile) can prepare your business or commercial building for 'Whatever Happens."

Lauren also holds an Institute of Inspection Cleaning and Restoration Certification (IICRC) as both a Water Restoration Technician and a Commercial Drying Specialist. She has completed SERVPRO Industries, Inc.'s Franchise Ownership Training Program.

Lauren is a member of the St. Johns County Chamber of Commerce, and the Ponte Vedra Beach Division of the St. Johns County Chamber. She is also a member of the Northeast Florida Builder's Association (NEFBA).

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Andrew Braddock

Andrew Braddock is a Production Crew Chief for SERVPRO of St. Augustine. He has worked in our SERVPRO franchises for the past 15 years and has the following certifications: IICRC (Institute of Inspection Cleaning and Restoration Certification) as a Water Removal Technician, OSHA/EPA Lead Paint Safety, & the Employee Certification Training Program through SERVPRO. For fire, water, or mold loss, or questions, call Andrew for an estimate 904-829-0665 or email arb81087@gmail.com.

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Robin Braddock

Robin Braddock is the Owner of SERVPRO of St. Augustine along with Tom Braddock. She has 39 years of experience in the restoration industry, having purchased her first SERVPRO franchise, SERVPRO of St. Augustine in 1981. Robin has the following certifications: IICRC (Institute of Inspection Cleaning and Restoration Certification) in Water Damage Restoration, is a certified DryBook user and has completed the DRI EAZ Education Restorative Drying 101.

Even though she is semi-retired Robin is still an internal part of our SERVPRO of St. Augustine Team. Originally from Bunnell, Florida, she currently lives near Marineland and works out of our Riberia Street location in Historic Downtown.

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Tom Braddock

Tom Braddock is the Co-Owner of SERVPRO of St. Augustine along with Robin Braddock. He has over 43 years of experience in the restoration industry, and 39 years of experience as a franchise owner.

Tom worked as a Production Technician beginning in 1976 for SERVPRO of Tallahassee while attending Florida State University. He purchased his first SERVPRO franchise, SERVPRO of St. Augustine in 1981. Tom has the following certifications: IICRC (Institute of Inspection Cleaning and Restoration Certification) in Water Damage Restoration, Applied Structural Drying, and Fire & Smoke Restoration. He also has continuing education certification in OSHA/EPA Lead Paint Safety from AAA Construction School, Inc. and the Employee Certification Training Program through SERVPRO.

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Lorie Harlow

Lorie Harlow is the Office Manager at SERVPRO of St. Augustine. She joined our team in January of 2016. Lorie's professional experience includes Region Administrator for both nonprofit and for-profit organizations. She has a Bachelor of Arts in Psychology Art from Western Kentucky University (Go Hilltoppers)! Lorie has served on several HOA Boards and brings that experience, along with her managerial skills to our team.

Lorie has an Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician. She thrives when taking on new challenges and is 'SERVPRO Ready' to take ownership of each customer and their needs. Email Lorie today, lorie@SERVPROmandarin.com, or call 904-829-0665 for her assistance.

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Jake Hoke

Jake Hoke is a Production Crew Chief and has his Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician. He brings an energetic and fun personality to every job and always puts the customers' concerns at the top of his priority list.

Jake is also an expert in Biohazard Cleaning and Decontamination and takes a careful and sensitive approach with each biohazard situation.

Jake has also travelled with SERVPRO's Storm Team, helping hurricane and flooding victims rebuild after Hurricanes; Harvey in Houston, TX, Florence in Willmington, NC, and here in St. Augustine and Ponte Vedra with Hurricanes Matthew and Irma.

Call 904-829-0665 to request Jake for all your cleaning and restoration needs!

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Lisa Lockwood

Lisa Lockwood is a Job File Coordinator for SERVPRO of St. Augustine. She has been working with our SERVPRO franchises since 2016.

Lisa holds an IICRC (Institute of Cleaning Restoration Certification) certificate as a Water Restoration Technician. Lisa is also an expert in dealing with Insurance Companies. Helping customers navigate their insurance policy and payments is a daily part of her job. She is ready to take your call at 904-829-0665, and answer any questions you may have on Mold, Fire, Water, Cleaning, BioHazard, Storm Damage, and Commercial Large Loss. Email Lisa, lisa@SERVPROmandarin.com.

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Jabora Thomas

Jabora Thomas is a Production Crew Chief and Team Leader for SERVPRO of St. Augustine. She has 14 years of experience in the Restoration Industry and has the following certifications: IICRC (Institute of Inspection Cleaning and Restoration Certification) in Water Damage Restoration, Water Removal Technician, IICRC in Fire Damage Restoration, and the Employee Certification Training Program through SERVPRO.

Jabora values customer service and education above all else and strives to make sure her home and business owners are confident in the job her team is performing. Email Jabora at PM1@SERVPROmandarin.com with any questions, or call her at 904-829-0665.